Product · Lightning Pharos
Run the floor from one screen — not five tabs.
Lightning’s flagship for contact centers, shared services, and back-office floors. Know who’s working, whether the day is covered, and what to fix before customers feel it — while keeping your ERP and HRMS where they belong.
How a shift runs on Pharos
Same people. Same shift. Different outcome — because truth arrives while you can still act.
- 01
Plan
Coverage, roster, swaps
- 02
See
Live floor truth
- 03
Track
Real productive work
- 04
Intervene
Early warning
- 05
Prove
Reports & audit
Six pillars. Each one earns a business result.
01
Live Floor & Wallboard
See who’s present, on what task, and at what status — glanceable for supervisors and TV wallboards so you redeploy before the interval is lost.
02
Accountable Time
Punch, leave, holidays, plus task timers and status categories — so productive time is proven, not guessed.
03
Roster, Shifts & Swaps
Plan coverage, week-offs, and conflict-aware swaps so mid-day holes and overtime fire drills don’t own you.
04
Deadlines & Early Warning
Ops Center alerts and staged escalations interrupt aging work while recovery is still cheap.
05
Insights & Report Center
Utilization, adherence, attendance, exceptions — export Excel/CSV/PDF so Monday isn’t spreadsheet cleanup.
06
Workflows, projects & people basics
Task queues, Process Library, delivery pipeline, employee master, leave, and documents — work with proof and control.
Punch once. Work the queue. Stay accountable.
Associates stop fighting tools — every productive minute becomes visible. One timer. One status. One source of truth leaders can coach from.
- 01 Punch Available — accountable shift starts clean
- 02 Run the queue — timers stay honest
- 03 Break, then Done — End Shift cleanly
Other tools vs Lightning Pharos
Point tools can each look “good enough.” Together they drift — roster says one thing, time says another, reports a third. Pharos keeps one chain of truth for the workday.
What you get when minutes matter
Live Floor & Wallboard
Redeploy in minutes — before the interval and the customer are lost.
Accountable Time
Replace gut feel with productive vs idle truth your leaders can coach on.
Roster, Shifts & Swaps
Fewer OT fire drills. Clear ownership of every hour on the floor.
Early Warning
Cheap recovery — interrupt risk while it is still fixable.
Workflows & Project Pipeline
Work moves with proof — handoffs stop living in memory and chat.
Report Center & Coaching
One source of truth. Fair talks grounded in ops data, not politics.
Ready when you are
See Lightning Pharos on your floor
We’ll map Live Floor, Early Warning, roster, and reports to your real operating day — so you leave knowing how Pharos helps your business.